Tenancy Fraud Coordinator

Additional role requirements:

• Full UK driving licence - £1,875 car allowance paid per annum
• DBS check required

A little bit about what we are looking for...

In this role, you will be working within a geographically dispersed team to deliver high levels of performance, customer satisfaction and staff engagement via a consistent, unified approach. You will work closely with the Manager of the team to deliver the overarching, strategic aims of the business and achieve positive outcomes for PA Housing and our customers.

Working with colleagues to detect Tenancy Fraud and to be responsible for investigating and dealing effectively with allegations of fraud, and working in partnership with internal teams, external agencies and legal services to recover PA properties and ensure that properties are not let fraudulently. Investigating all cases of suspected fraud, abandonment and non-statutory successions.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too!

Your responsibilities...

• Work with colleagues across all operational teams to prevent and detect Tenancy Fraud; special focus on working with Home Moves, Neighbourhoods, Income and Repairs
• Engage with partner agencies to ensure a joined-up approach is taken in dealing with Tenancy Fraud and criminal activities. This will include arranging and attending partnership meetings
• Work with the Neighbourhood Teams to effectively use tenancy audits to identify Tenancy Fraud
• Promote awareness of all types of Tenancy Fraud to the wider business ensuring all teams know how to recognise and report case of Tenancy Fraud
• Use data within the business to identify Tenancy Fraud hotspot areas
• Use intelligence proactively to identify and investigate Tenancy Fraud
• Maximise financial savings and efficiency gains through timely and thorough investigation, including obtaining unlawful profit orders
• Lead on all aspects of the recovery of properties where Tenancy Fraud has been committed
• Work with solicitors and partner agencies to share evidence and information and to prepare witness statements in relation to cases requiring legal action
• Visit and interview tenants suspected of committing Tenancy Fraud
• Visit and interview tenants suspected of committing Tenancy Fraud
• Make notes and obtain written statements to a prosecution standard for possible use in court proceedings
• Attend civil and criminal courts to give evidence
• Promote fraud awareness and relevant training to colleagues across all teams
• Liaise with other government agencies for fraud prevention and investigation

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

Our ideal candidate...

• Trained Housing Tenancy Fraud Investigator (ITS- Training)
• Accredited Counter Fraud Officer (PINS trained)
• NAFN membership
• Ability to crisis manage and work well under pressure
• Have a strong track record in Tenancy Fraud Management and providing a breadth of excellent housing services
• Ability to be effective is a quickly changing environment – be agile and flexible
• Attend internal/external meetings, including those outside usual office hours
• The post holder will have up to date professional knowledge about the provision of Housing Management together with the relevant legislation and technical developments
• Develop and maintain effective and product working relationships with wide ranging stakeholders such as Local Authorities, Social Services, Police etc and providers of care, support, and voluntary and statutory groups

Disclosure and Barring Service:

This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk

Job Types: Part-time, Permanent

Salary: £15,904.00 per year

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Walton-On-Thames