Tenancy Intervention Officer (Debt specialist)

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
We are looking for experienced, capable individual to work in our Sustainment team to focus on the Stratford district to reduce evictions. You will take a proactive, direct approach to identify and intervene with tenancies that have the potential to fail.
Please note this is a hybrid role, with a mix of home, office, and community-based working in Stratford upon Avon. The wider tenancy team work predominantly between 8 - 6, but flexibility to cover 8am to 8pm Monday to Friday and occasional 8am to 1pm on a Saturday will be required.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
Identify failing tenancies and engage with customers to take steps to avoid this.
Work with key reports and data to inform choices and action.
Develop effective relationships with internal and external stakeholders.
Work flexibly round customer lives and needs to support their ability dealing with tenancy breaches.
Facilitate access to grants where applicable.
What you'll bring
For this role, it is key you have experience in managing rental arrears cases and supporting customers in financial difficulty. You will have a keen focus on driving customer service and be able to work flexibly to support need.
Essential skills
Experience in debt recovery works ideally within a social housing set up.
Knowledge of welfare reform and relevant housing legislations
Outcome focused approached, delivered via partnership working
Strong communications skills to build relationships with customers, colleagues and key partner agencies.
Ability to travel to meet the needs of the role.
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.