Tenancy Management Officer

Are you professional, great with customers and enjoy working out in the field? Have you got previous experience in social housing/Tenancy Management? If so, this role could be for you!

Please note this contact is approved until 10th May - there could be extension however not guaranteed.

We are looking for a Tenancy Management Officer to work for a council in the Hertfordshire region. Your job will include a multitude of different tasks but essentially you'll be out on the roads, visiting properties and providing first class customer care in line with the standards expected!

Location: Hemel Hempstead
Working days: Monday to Friday
Shift time: 09:00am to 17:30pm (1 hour unpaid lunch break) - early finish on Friday.
Pay rate: 15.92 per hour, paid weekly

This role is temporary, expected to last until 10/05/2024 however could be longer if work continues and you are successful in the role!

Please note due to being mainly field based you MUST have a full UK driving licence with access to your own vehicle. Applicants without this will be automatically not considered.

Duties include:
- Supporting the service management team whilst adhering to the Council's and Housing Service Standards, targets and procedures
- Regularly visit tenant properties in the defined area to make sure they are adhering to the terms of their tenancy agreements and intervening where necessary
- Deal with queries and complaints quickly and efficiently
- Establish good relationships with tenants and residents as well as other Council officers in other departments you'll need to liaise with
- Deal with neighbourhood disputes as and when necessary, being able to provide outstanding mediation and resolution
- Represent the Council at meetings and court hearings
- Build good relationships with external agencies, i.e. police, fire & rescue, probation etc.
- Undertake investigations where required and make recommendations to the Housing Panel
- Ensure all records and files are to Council standards and compliant at all times
- Be an active part of development and implementation of strategies, policies and procedures

Skills required:
- Good standard of general education including evidence of continuous professional development
- Good knowledge of social housing/Tenancy Management/housing related support
- Proven record of providing first class customer care in a customer facing role (2 YEARS+)
- Genuine desire to be the best at what you do and committed to achieving targets
- Able to work calmly, efficiently and systematically when faced with challenges
- Excellent communication skills, both verbal and written
- Problem solver, analytical and resolution focused
- Ability to deal with unforeseen difficult circumstances
- Able to work flexibly and not resistant to change
- High level of IT skills including Microsoft Office

To reiterate - you require a full UK driving licence and access to your own vehicle.

If successful at screening you will be required to have an interview with the hiring manager. Please also note any successful hire is subject to a cleared DBS which we will undertake for you.

If interested please apply now and we'll be in touch!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.