Tenancy Manager - Social housing

My client, a Social housing provider, seek an experienced Housing Tenancy Manager to support their Over 55's scheme, 48 units.

Initial priorities

• Ensure the safety and security of the property
• Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required.
• Access is provided to facilitate maintenance and servicing requirements to communal areas

Key responsibilities

• To be a key-holder for the building and ensure security of the communal areas and facilities
• To be the first point of contact and manage access to the building for residents, contractors and visitors
• Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment
• Allow access to utility companies for essential maintenance and servicing of equipment
• Manage and monitor the laundry facilities & communal areas
• Monitor and facilitate resolution of complaints relating to communal areas and facilities
• Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment
• Monitor and advise tenants on the management of their rent accounts and arrears

Experience and pre-qualification criteria

• Facilities management experience
• Excellent customer services skills
• Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements
• Excellent communication skills both oral and written with the ability to adapt your approach, dependant on the audience
• Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role
• A good understanding of diversity and equality issues

You will be expected to pass a basic DBS check

Immediate start 

Ongoing temp booking (12 weeks +)

£14.81 PAYE / £18.22 LTD UMB per hour 

Office based LONDON EC1V