Address
Form of work
SalaryMy client, a social housing provider, seek an experienced Tenancy Specialist to start an ongoing temp booking asap
Essential that the successful candidate has ASB experience this is evidenced the CV.
Main purpose of the role:
To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal
action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work
closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that
the most appropriate, cost effective and proportionate action is taken.
Key Accountabilities:
Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including
conducting investigations or tasking colleagues to investigate locally.
The effective case management of anti-social behaviour cases, directing and supporting colleagues with
investigations and enforcement action.
Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social
behaviour and the most appropriate support for victims.
Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with
solicitors, process servers and bailiffs.
Represent client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases
such as legal disrepair as required.
Managing complex tenancy management cases referred from Customer Support e.g. complex
successions, complex end of tenancy reviews etc.
Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify
fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance
operations to ensure a co-ordinated response.
Liaising with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation,
solicitors or support services.
Immediate start
Ongoing temp booking
Hybrid - WFH / London N5
£19.68 Hourly rate
Essential that candidate has ASB experience that is evidenced in the CV.
