Tenancy Specialist/ASB Officer - Housing

Key Accountabilities
 Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
 The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
 Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
 Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.
 Represent HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
 Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc.
 Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response.