Tenancy Sustainment Officer

We are looking to recruit a Tenancy Sustainment Officer on a full-time temporary basis, initially until the end of March 2024 where you will be responsible for providing high-quality, professional advice and support services to people and families with complex needs & challenging behaviour who require assistance with sustaining their tenancy or at risk of failing.This role will require you to attend visits to customers within Warrington and some areas of Cheshire, so please note that a valid driving licence with access to own vehicle wll be essential for this position.

Key responsibilities:

• Undertaking assessment of needs for tenants at risk of tenancy failure, implementing positive interventions or signposting to external support agencies where appropriate.
• Accurately record risk assessments, support plans and outcomes in case management system.
• Identify triggers of non-payment and agreeing interventions to minimise the risk of tenancy failure.
• Making referrals to specialist partners where appropriate.
• Taking a holistic approach to Tenancy Sustainment in relation to needs assessments, reduction of risks, maximising income and ensuring tenancy conditions are being met.
• Identify and report safeguarding concerns using the multi-agency framework and procedures.
• Keeping up to date with changes to welfare reform and the range of benefits available for people & families on low income or in receipt of welfare benefits.
• Participate in multi-agency meetings, working groups and other meetings.

What you'll need to succeed

• Extensive experience of working within the housing sector
• Experience of working with vulnerable people within housing or social care environment
• Knowledge of completing assessments and developing support plans with interventions and outcomes for clients.
• Experience of crisis management, risk minimisation and making decisions in difficult situations.
• Knowledge and experience of safeguarding policies and procedures.
• Ability to lone work and manage own performance when working under pressure.
• Driving licence with access to own vehicle.

What you'll get in return

• Weekly pay
• Hourly rates of up to £19.00 per hour
• Option to be paid via PAYE or Umbrella
• Temp contract until min March 2024

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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