Tenant Liaison Officer

The chance to work for a family run property service company in Coventry has become available for a Tenant Liaison Officer. This is an ongoing temporary contract working 40 hours per week, with the chance to be part of a close knit, family run team.
Daily responsibilities of the Tenant Liaison Officer:

• To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
• Managing the customer/resident journey whilst following the client and company engagement procedures
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
• Carry out individual resident inductions that includes introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
• Complete resident profiling and work with the site management team
• Agree access arrangements with the resident and book appointments to enable the work to their home

The successful Tenant Liaison Officer will have the following:

• Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience
• Highly organised with strong diary management skills
• Clean UK driver's license
• To have worked in a customer facing role
• Previous property maintenance or construction experience would be beneficial

What's in it for the successful Tenant Liaison Officer?

• Immediate start
• Weekly pay
• To be part of a close knit, family run business
• Mileage claim back

If you think you would be a suitable fit, please apply directly or contact Shannon at (url removed). Alternatively, you can call us on (phone number removed) for more details.