Tenant Liason Officer

Job Description

Position: Tenant Liaison Officer
Location: Manchester, Little Hulton
Salary: £25,000
Building Careers is collaborating with a Social Housing company in Manchester to hire a Tenant Liaison Officer for a temp to perm postion, starting immediately working on Kitchens and bathrooms scheme.
Will need to have a driving licence and safety boots
The right candidate must have Social housing experince and experince of working on Kitchens and Bathroom scheme
Key Responsibilities:
* Assist teams and contractors in project planning and delivery, serving as the primary customer interface.
* Coordinate post-handover feedback, take calls, and resolve inquiries per customer standards.
* Provide consistent, high-quality service, guiding customers through the works program.
* Aid day-to-day customer contact, facilitating communication for project smoothness.
* Monitor on-site and home standards to ensure adherence to good practices.
* Coordinate customer documentation, ensuring GDPR procedures.
* Effectively liaise with customers on timing, choices, and scope of works, addressing specific needs.
* Record and promptly respond to customer inquiries for excellent service.
* Support other schedulers in organizing and scheduling work.
* Actively participate in meetings, serving as the main point of contact.
* Record and address complaints in line with company policies.
* Organize tasks effectively, meeting targets and contributing to works programs.
* Ensure systems for Gas Safety, Electrical testing, and Asbestos compliance.
* Coordinate with Client Officers, utility companies, and staff or contractors for documentation.
If you are interested please send CV to emma.hughes@bcuk.co.uk
This job may not be for you, however BCUK always are in need of great candidates within the Building & Construction sector, so if you are in need of work and meet this criteria get in contact with the team at Building Careers UK today!

Required Skills

TLO