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Form of work
SalaryThis is a new and exciting position that will provide amazing customer satisfaction throughout the sales process. As a Test Drive and Handover Specialist you will join our busy showroom team to help delight our client’s customers so that they always receive the very best experience when they visit the dealership.
This is a great opportunity for someone with the ability to go above and beyond and provide the best service possible to join the Automotive industry.
About the Role as a Test Drive and Handover Specialist
- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
- Through planning and communication with the Car Sales Executive to ensure that our customers have the best Test Drive experience to guide them towards the best product/service supporting them in their decision making
- Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
- Ensures that you maintain a continual dialogue with the customer that’s appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service
- Representing the brand in a professional way
- Upselling all addons and benefits of the car and other alternatives
- Excellent customer service skills and likes to work with people, with a professional manner
- Strong communication skills
- Deliver exceptional customer service in the modern way of a Test Drive and Handover Specialist
- Eager to get into the automotive sector
- Great work ethic to develop product knowledge and to create, maintain and develop relationships
- Hold a full valid UK driving license
- Excellent basic salary
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, NCP Parking Discount, Free eye test, car discounts and schemes
- Manufacturer based training
If you’re a professional looking for a role with realistic career progression within a business that promotes positive change and development, then this is the role for you. Apply online now or contact our Recruitment Team to find out more.
