Therapies Department Administrator And Appointments Coordinator

A Vacancy at Queen Victoria Hospital NHS Foundation Trust.
We are looking to recruit a permanent Administrator and Appointments Coordinator based within the Therapies Department at QVH.
The role is providing support to our clinical staff including Physiotherapist and Occupational Therapists who provide clinics delivering rehabilitation for patients within our specialist services at QVH.
The successful candidate will be confident, professional with excellent interpersonal skills. They will be able to multi-task and be able to quickly pick up new skills in areas of administration, secretarial and appointment coordination, as per the needs of the teams.
It is essential that this post holder can work in a team and deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff and is commitment to deliver exceptional customer service at all times. Support and training for the post is provided by the team’s clinical leads as well as the other administrators who you will work alongside in the dept.
The role will involve covering the therapies reception desk, appointment scheduling and general administrative tasks.
You will provide a comprehensive administrative and Appointments coordination service this will include; maintaining patient caseload databases, waiting lists and booking patients into clinics, responding to both face to face and telephone enquiries, audio typing of clinical correspondence and meetings, preparing and coordinating clinic notes and monitoring and ordering departmental resources, as requested by the therapists.
This job is within a busy clinical environment, so you as the successful candidate will have the ability to prioritise and work well under pressure with other team members as peer support.
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
You can find further details about the job, organisational structure and benefits information in the attached Job Description and other supporting documents. Please contact us if you have any questions or would like to come for an informal visit.
If you like what you have read and think you have the skills and experience we need then don't delay, apply today!
This advert closes on Monday 19 Feb 2024