Through Life Support Manager

Join us at Defence Equipment and Support (DE&S) and unlock a world of possibilities where your expertise will help shape the defence industry of tomorrow!

As a Through Life Support Manager, you'll be at the forefront of designing, developing, and procuring cutting-edge defence technology and equipment. Your expertise will help shape how we maintain and optimise equipment operational availability while delivering innovative support solutions. You'll play a pivotal role in managing technical risks, enhancing resilience, and driving forward support solution innovations and capabilities.

We have opportunities in our Through Life Support Management areas for Integrated Logistic Support Managers (ILSM)s and Equipment Support Managers (ESM)s.

• ILS Manager (ILSM) - You will be leading the ILS Engineering activities for designing and developing ILS/Integrated Product Support (IPS) programmes/projects/elements for procuring new equipment/products or upgrades to existing equipment/products.
• Equipment Support Manager (ESM) - You will be leading the Product Asset Management activities for the control of the product’s In-Service ILS performance. This includes the monitoring and continual improvement of maintenance and support solutions.

We are keen to support your professional development within these roles and will provide you with access to outstanding specialist training within both DE&S and the SDA, which will underpin your continued professional development in these roles, across Land, Ships, Submarines, Air and Space.

These roles are based in our Bristol offices. In-office attendance is expected: the normal requirement is 3 days per week.

Please note: Positions will be offered in Interview Merit order.

Further details can be found in the Selection Process Details.

What you’ll be doing

• Setting the requirements and factors that contribute to achieving the best possible long-term support outcomes during the process of acquiring and designing Equipment/Products.
• Establishing and managing the ILS programme for developing optimal and sustainable cost effective Through Life Support solutions in collaboration with Industry.
• Offering valuable insights and suggestions to address complicated support challenges related to emerging failures or trends observed by our armed forces and partners during the operation and maintenance of Products/Equipment.
• Planning and monitoring obsolescence management controls and Through Life resolution decisions.
• Managing Through life logistic support technical data information requirements and configuration management of technical documentation.

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Experience of working in at least one of the following fields: ILS/IPS, support engineering, maintenance planning or operational logistic support management.
• Experience in evaluating and analysing support performance and trends, for improving support and resolving disputes.
• Evidence of delivering continuous improvement activities and reducing whole life cost expenditure.
• Background or knowledge in tendering for Work or Post Design Service Tasks and/or responding to them.

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Review, Validate and Assure Support Solutions - Practitioner Level
• Continuous Improvement to Optimise Support - Practitioner Level
• Making effective decisions - CSBC3
• Communicating and influencing - CSBC3

Benefits

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 27%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.