Ticket Office Manager

Do you thrive in fast-paced environments, ensuring every fan gets a seamless ticketing experience? If so, we want to discuss this fantastic opportunity with Hibernian FC with you! Denholm is working in partnership with Hibs, as the club looks to recruit a dynamic Ticket Office Manager.
The Ticket Office Manager is a crucial role that oversees the day-to-day operations of the Ticket Office, managing a team and ensuring every detail is meticulously handled. If you're ready to bring your passion for management and ticketing to the forefront, we want to speak to you!
Key responsibilities in role

• Strategic Management: Oversee the daily operations of the Ticket Office, managing a dedicated team to deliver exceptional service.
• Communications expert: Prepare and disseminate all sales and ticketing information for home and away games, ensuring seamless communication across departments.
• Collaboration: Liaise with Away Clubs, ensuring smooth coordination of ticket allocations for both Home and Away fixtures in conjunction with the Head of Ticketing.
• Post-Match Excellence: Complete post-match documentation for Away Clubs, reconciliations, and reports required by regulatory bodies.
• Customer Service Champion: Ensure the sales process for supporters and stakeholders is smooth, handling phone and email bookings with the highest level of customer service.
• Adaptable Support: Provide support to the broader Club and Ticketing Department, covering for the Head of Ticketing and other duties as needed.

Role Requirements:

• Leadership Experience: At least one year's management experience in a ticketing role, ideally, within sport (not essential).
• Tech Savvy: Experience and understanding of ticketing platforms is preferred. Ticket Master would be highly advantageous!
• Game Day Dedication: Ability to work all home match days.

If you're ready to be at the forefront of creating memorable experiences for everyone at Easter Road, and have the skills to manage a dynamic Ticket Office team, apply now and be part of the excitement!