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Form of work
SalaryAbout the Department:
The Timetabling Service at MMU is a sector leading scheduling operation, providing personalised timetables to over 40000 staff & students. It's location within Education Services enables the delivery of an end to end central record of the student journey. The Timetable Services team works closely with the academy to plan and deliver a responsive timetable within the framework of the existing estate. Regular analysis of teaching space and curriculum data is used to inform the development of the current investment programme in capital resources, as well as scoping resource for curriculum developments and services.
The successful candidate will work collaboratively within the central Timetabling team, the wider Education Services directorate and the academy, with an emphasis on student enquiry management.
About you:
You will:
- have excellent organisation skills with an eye for detail
- have a high level of literacy and numeracy.
- have experience of database interrogation and data management.
- be a proactive and motivated individual who will work to continuously improve the service we deliver with particular focus on the student experience & data quality.
- have excellent IT skills, be able to pick up new processes and work across multiple software packages. Evidence of building cooperative working relationships within a team and across the organisation as a whole in relation to problem identification and resolution would also be beneficial.
Ideally you will also have proven experience in a customer service role in an organisation of a similar size and complexity, with evidence working within an enquiry management system.
At Manchester Metropolitan University, we are committed to supporting our staff in enabling them to undertake development activities in line with the needs of their role and work area, so a willingness to learn and develop is essential.
Working at MMU:
Manchester Met is a great place to work, and you will be part of a great team. We are ambitious for our staff; ourselves and we recognise the key contribution our colleagues make by Staff being one of our four strategic priorities.
In addition to a great working environment, you will have access to the University facilities including sport, library and wide range of benefits including health and wellbeing support.
We offer a range of benefits to employees, including a central location which is excellent for commuters, a generous annual leave allowance (25 days, plus Christmas Closure, plus Bank Holidays) a fantastic pension scheme, access to retail discounts and Employee Assistance Program, cycle to work scheme, plus many more rewards and benefits.
To apply:
Please submit a CV and covering letter via our online portal, outlining how you meet the criteria included in the attached Job description.
For more information about the role please contact Mark Lowe - mark.lowe@mmu.ac.uk
Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from our local and international communities, in particular people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.
