Title:  Bank Concierge

Bank Concierge - Homeless and Young People

Ballingdon Street Young People Services and Crofton House IHM Service

£10.72

Hours as and when required

Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However, you aren’t guaranteed shifts every week as hours are worked as and when required.

Are you looking for an exciting and varied role where no two nights are the same? Are you passionate about supporting people?

If this sounds like you then we may have your perfect opportunity!

We are seeking a resilient, empathetic, and empowering person to join our team at Ballingdon Young People Services and Crofton House intensive housing management service. At Ballingdon Street, we support 14 clients across who are 16-24 years old and experiencing, or at risk of, homelessness. At Crofton House IHM Service, we support homeless adults with temporary accommodation in conjunction with the local authority. We are looking for supportive, passionate, and positive people to empower our customers.

The primary focus of our services is to support customers in a range of areas including, finding employment, recovery from addiction and building stability through a range of social activities.  A successful outcome is achieved when our customers can move on to suitable long-term accommodation appropriate to their needs.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

This is an amazing opportunity to work in a positive environment, with a dedicated team who value the individuals they support and make a difference in people’s lives every day.

Read more about Sudbury Young People Services on our website

The role of Bank Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities e.g., film nights
• Some health and safety responsibilities e.g., fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customers notes
• Lone working at night for night shifts, primarily based at Ballingdon Street with occasional checks at Crofton IHM service if required

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs, or substance misuse
• Previous experience working under challenging circumstances
• Some knowledge of the application of Health Safety legislation
• Good communication skills, both written and verbal
• First aid qualification
• NVQ2 in Front of House Reception or similar, or willing to work towards, is desirable

• Ability to use IT systems confidently

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £10.72 per hour
• Health and well-being plans
• A variety of online discounts and rewards from major retailers
• A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign clickhere

Read the full job profile here

Download our Recruitment Pack and find out more about Sanctuary culture and how you can #BeYourBest

Closing Date: 5 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedInandYouTube.

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.