Title:  Insurance Officer

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Insurance Officer

Worcester based with a balance of home and office working

£31,611 - £33,275 - per year

35 hours per week – Monday to Friday - 9:00am – 5:00pm

We are looking to recruit an Insurance Officer to join our Insurance team based in Worcester. You should have previous experience in insurance and civil claims having previously worked in an insurance or legal environment. Working closely within a team of 11 people, you will be part of a specialist team that manages all of Sanctuary’s diverse insurance requirements, from arranging quotations, placing cover, handling claims and offering technical advice to the business.  

The role of Insurance Officer will include:

• Handling claims under any of the company’s insurance portfolio which includes and is not limited to, legal liability, property and motor claims
• Providing accurate and reliable advice to internal staff on insurance cover, civil and general claims and insurance related topics
• Maintaining effective relationships with internal and external key stakeholders, including brokers, insurance providers, loss adjusters and solicitors
• Assisting with production of high quality management information on service levels, claims, insurance policy cover and market trends to assist target setting, risk management, performance monitoring and implementation of improvements
• Developing and maintaining sufficient knowledge of current legislation, best practice, policies and procedures to enable support of high quality insurance service provisions

Skills and experiences:

• Recent experience of undertaking a similar role either in an insurance or legal environment is essential
• Previous experience of working within an insurance environment is essential.
• Experience in handling or knowledge of, civil liability or property claims would be advantageous
• Insurance Cert CII would be advantageous, but not essential
• Strong analytical skills with the ability to review and analyse referrals to ensure a successful resolution is reached
• Practical experience of providing quality advice and guidance on insurance related issues
• Proficient user of Microsoft packages, including Excel, Outlook, Word and Teams

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £31,611 per annum (rising to £33,275 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here

Closing Date: 04 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.