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Salary
Part Time Referral Coordinator
Swan Care North – Colchester
£17,740
30 hours per week – Minimum 4 days a week
We are looking for a Referral Coordinator to join our team of 6 at Swan Care North, Wellington House in Colchester. You will be responsible for the Referrals process and ensuring it runs seamlessly and meets the SSL standards in all customer care areas.
We are looking for candidates with a willingness to learn, who can be resilient and have a calming nature, as the service can get very hectic.
We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression as well as ongoing support from your line manager. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.
Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.
The role of Referral Coordinator will include:
- Working in partnership with management to ensure data is correct and KPI’s are met
- Providing telephone support, information and guidance to staff and external stake holders
- Allocating care staff using the care planning system and ensuring a thorough handover of any actions to carry out
- Working with Health and Social Care Partners to assist with the transition for longer term care or reablement
- Working with stake holders and partners to ensure safe transfer of care and participate in team meeting
- Attending training as required to enhance your skills
Skills and experiences:
- Similar experience in a similar role
- Good communication skills both written and verbally with the ability to relate to customers
- Knowledge of CQC standards
- Ability to work individually and as a team whilst liaising with other professionals
- Understanding Equal Opportunities and Anti-Discriminatory Practice issues
- Knowledge and skills of IT systems, word, excel etc.
Why work for us?
We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.
We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you::
- A pension scheme, with matching contributions from Sanctuary up to set limits
- At least 25 days paid holiday, rising to 30 days after 5 years service (pro rata)
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Health and well-being plans
- A variety of online discounts and rewards from major retailers
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
- The full time equivalent salary for this role is £22,175.40 based on 37.5 hours per week
Please click here to view the full job profile
Download our Recruitment Pack to learn more about Sanctuary culture and how we can support you to #BeYourBest
Closing Date: 1 February 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter,Facebook,LinkedIn, andYouTube.
Together we can be our best so that our customers can be their best.
#BeYourBest
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
