Address
SalaryRetirement Living Housing Team Leader
Wimborne House - Gravesend
£12.42
37.5 hours per week
Internal: Temporary Retirement Living Housing Team Leader up to 6 months secondment opportunity available upon current line management approval
External: Temporary Retirement Living Housing Team Leaderup to 6 months
We’re seeking a RetirementLiving Housing Team Leaderto join our friendly team at Wimborne House. Located on the outskirts of Gravesend, Wimborne House provides apartments and communal facilities for over 55s, with care and support on site. Wimborne House offers comfort, independence and peace of mind.
If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established, experienced and supportive team.
At Sanctuary Supported Living, we are passionate about customers enjoying their retirement in comfort whilst continuing to live independently, with the peace of mind that help is on hand if they need it. We are looking for caring and compassionate people to ensure that our customers enjoy happy and fulfilling lives.
We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.
Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.
If you want to make a positive impact, where no two days are the same, this is a great opportunity to come and work within a hardworking and customer-focused team.
Read more about Wimborne House on our website
The role of Retirement Living Housing Team Leaderwill include:
- Managing tenancies, ensuring that customers are paying their rent/service charges
- Signposting customers for further support if and when required
- Actively supervising staff, managing ASB cases and concerns
- Ensuring Wimborne House meets health and safety requirements i.e. fire safety
- Handling queries in a timely manner and managing and resolving complaints
- Ensuring KPI’s are met
- Building and maintaining effective relationships with customers, families and external agencies
- Supporting the team with administration duties when required
- On-call duties are required
- Banking duties
- Dealing with voids/referral from local authority and private renters
- Managing staff and overseeing recruitment processes
- Raising Purchase orders and liaising with contractors
Skills and experiences:
- Proven experience in housing and front of house management
- Good customer service skills
- Strong listening and observational skills
- Good administrative skills with the ability to work to deadlines and prioritise workloads
- A good working knowledge of Microsoft Word and Excel (or similar)
Why work for us?
We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.
We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- £12.42 per hour
- 28 days annual leave (including public holidays)
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here
Read the full job profile here
Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest
Closing Date: 3 March 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter,Facebook,LinkedInand YouTube.
Together we can be our best so that our customers can be their best.
#BeYourBest
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
