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SalarySanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Scheme Manager – Part Time
Tyndale House - Hullbridge
£16,003 - £16,497 per year
25 hours per week
We have an exciting opportunity for a Scheme Manager to join our Housing Operations team in Hullbridge. As a Scheme Manager, you will be responsible for providing a high quality housing management service to ensure premises are safe, secure and well maintained. In an environment where no two days are the same, you will also be responsible for promoting independent living, through providing information and/or signposting residents to local services that may meet their needs.
This is a rewarding yet challenging role and is ideal for someone who has a strong background in the support of elderly and vulnerable people and will include involvement of some aspects of our Housing service processes such as Letting and low level anti-social behaviour, by carrying void inspections, viewings and dispute resolution. Our Scheme Managers also assist in arranging coffee mornings and attend drop in sessions for Sanctuary Customers.
The role of Scheme Manager will include:
- Supporting residents by providing information to promote independence, good health and wellbeing
- Completing mandatory compliance tasks along with health and safety checks
- Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
- Delivering exceptional customer service by resolving problems and complaints
- Providing administrative support, including maintaining accurate records in a timely manner
Skills and experiences:
- Strong organisational skills and ability to work both independently and as part of a team
- Excellent communication skills both written and verbal
- Good practice and knowledge of Health & Safety / compliance
- Good interpersonal and customer care skills with previous experience of managing schemes
- Proficient User of Microsoft applications including Word, Excel and Outlook
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £16,003 per annum (rising to £16,497 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £24,003 based on 37.5 hours per week rising to £24,745 after 12 months service and subject to satisfactory performance
To view the job profile, please click here
Closing Date: 15 February 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
