Title:  Scheme Manager

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Scheme Manager

Littleport, Ely

£22,860 - £23,567 per year

37.5 hours per week

We have an opportunity for a Scheme Manager to join our Housing Operations team, based in Ely. As a Scheme Manager you will be responsible for providing a high-quality housing management service which will include providing tenancy advice, following up repairs for residents and promoting independent living. This is a rewarding role and is ideal for someone who has previous experience of working with older people in a housing management or care setting and aware of safeguarding concerns.

The role of Scheme Manager will include:

• Supporting residents by providing information to promote independence
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion
• Delivering high quality customer service by resolving problems and complaints
• Maintaining accurate records about residents and the scheme
• Covering other schemes as and when required

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths

• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £22,860 per annum (rising to £23,567 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 14 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.