Title:  Senior Reward Administrator

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Senior Reward Administrator

Worcester based with a balance of home and office working

£25,944 per year (pro rata)

35 hours per week

Temporary position for up to 7 months

We have an opportunity for a talented Senior Reward Administrator to join our Reward and Wellbeing team, in People Services. The Reward and Wellbeing team manages all pay, benefits, wellbeing and pensions for the Group. This is an exciting opportunity for an ambitious individual to gain valuable experience within a friendly team..

The role of Senior Reward Administrator will include:

• Proactively answering reward based queries that come through the Reward Mailbox and via the phone
• Dealing with complex queries by referring to internal source documents e.g. Terms and Conditions and Paybook spreadsheets as well as liaising with Reward Specialists and People Services Business Partners to ensure queries are resolved appropriately
• Providing reliable, accurate and timely administrative support
• Running a weekly report and raising tickets to resolve pay issues, checking resolutions are actioned
• Ensuring that administration trackers are proactively and accurately maintained
• Running various reports, identifying errors and logging queries through our internal systems to ensure resolution
• Supporting Reward  colleagues with benchmarking, reviewing Reward processes and job profile administration
• Making process improvement recommendations within the remit of the role
• Supporting with Reward projects when they arise
• Developing and maintaining good working relationships with managers, People Services Business Partners and colleagues

Skills and experiences:

• Previous experience in an administrative role within Human Resources,withpayroll, reward, pensions or benefits experience.  
• Demonstrable experience of proactively managing a mailbox, escalating queries and dealing with confidential information with the highest level of integrity
• Demonstrable experience of taking ownership for own workload
• Excellent knowledge of pay, benefits, payroll or HR administration processes
• An understanding of job profiles is desirable
• Some experience with reporting in SAP or similar HR systems is desirable
• Highly organised with excellent attention to detail and accuracy
• The ability to work to tight deadlines and prioritise own work load
• Proficient user of Microsoft 365 including Teams, Word, Excel and Outlook

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £25,944 per annum (pro rata)

To view the job profile please click here

Closing Date: 26 February 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.