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SalarySanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Technical Customer Care Manager
Home Based
£56,718 - £65,673 per year plus Company car or car allowance
35 hours per week
We are looking for an ambitious and driven individual with excellent technical knowledge and experience within the building industry to take on this exciting opportunity as Technical Customer Care Manager.
You will join a large Construction team within the wider Development function. The team are responsible for delivering new build residential development projects for the Group. As a Technical Customer Care Manager, you will lead on complex technical issues arising post completion of the works on a national basis. You will also assist our regional teams to identify non-compliance, design and quality issues for projects under construction.
The role of Technical Customer Care Managerwill include:
- Ensure all construction projects are delivered in line with legislative and regulatory requirements to ensure the delivery of high quality, safe and compliant homes and communities
- Lead the implementation and monitoring of the technical functions of construction projects alongside policies, procedures and systems
- Provide technical support, advice and expertise for all construction schemes
- Build, manage and maintain relationships with internal and external customers, including consultants and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Provide regular, high quality reports to senior management demonstrating compliance, identifying areas for improvement and making proposals to address any shortfalls in delivery.
- Manage the control of documents between all parties of the project throughout all construction phases, collate and issue final documents at the completion of projects
Skills and experiences:
- Degree, management qualification or relevant professional qualification or knowledge and ability at an equivalent level
- HND in Building or Construction or other relevant discipline or knowledge and ability at an equivalent level
- NEBOSH Construction Certificate
- Excellent interpersonal and Customer Care skills
- Recent experience in undertaking a similar role
- Proven experience in analysing and diagnosing problems and implementing effective solutions
- Working knowledge of the construction and housing industries
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
- Role Salary is dependent on successful candidates home location as below:
- London - £62,382 per annum (rising to £65,673 per annum after 12 months, subject to satisfactory performance)
- National - £56,718 per annum (rising to £59,703 per annum after 12 months, subject to satisfactory performance)
To view the job profile please click here
Closing Date: 31 March 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuary on Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
