Title:  Technology Asset Administrator

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Technology Asset Administrator

Worcester based with a balance of home and office working

£26,982 - £28,402 per year

35 hours per week

Permanent and temporary 12 month positions available

We have exciting opportunities for Technology Asset Administrators to join our Technology Asset Team, who oversee the life cycle of the Groups 40000 plus IT assets. The successful candidates will be part of a small team of 4. The role of Technology Asset Administrator will Support the Tech Support department with administrative duties which include but are not limited to, ordering, tracking, processing deliveries and SAP confirmations, maintaining the Technology Stores, including regular stock takes and ensuring the area is kept clean, tidy and organised.

The role of Technology Asset Technician will include:

• Overseeing the daily incomings and outgoings of IT assets, ensuring all asset details are recorded
• Providing technical expertise and resolve escalated customer queries effectively, to ensure delivery of services within service standards and customer satisfaction
• Managing, supporting, analyzing and responding to customer demand to help improve Technology services, including liaison with colleagues and suppliers to support improvements in systems and applications
• Liaise with all departments within Technology to manage the expectations of the customer
• Liaise with Finance to resolve issues and queries with departmental invoices
• Assist all Technology departments with the ongoing development and maintenance of an effective asset management processes and system, in accordance with audit requirements  
• Maintain the efficacy of the Technology database records and processes, ensuring all data is recorded accurately and is accessible and as user friendly as possible in accordance with the processes
• Ensure that all Group sites are audited effectively and in accordance with processes to adhere to audit requirements
• Respond quickly and efficiently to all issues raised and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications        
• Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives
• Liaise with 3rd Parties, e.g. recycling partners, hardware suppliers and printer maintenance Partner

Skills and experiences:

• Good communication, interpersonal and customer care skills
• Basic Microsoft Word and Intermediate Excel
• Experience in providing Technology customer support services
• Proven experience of working to deadlines and prioritising workloads
• Experience of troubleshooting complex technical queries
• Experience of liaising with external suppliers to resolve issues
• Experience of producing and maintaining documented processes and procedures

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £26,982 per annum (rising to £28,402 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here

Closing Date: 11 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at#LifeatSanctuaryon Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.