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SalaryMy client based in Huntingdon are currently recruiting for a Customer Service Coordinator to join their busy team on a Temp to Perm basis. Ideally with a view to start immediately. The salary on offer is £25-26,500 and working hours of Monday to Friday 8am – 5pm.
This role requires focus and attention to detail, someone who can multitask and stay calm under pressure. You will need to have proven experience in a similar role to be considered!
Main duties:
- To communicate effectively with customers, both internally and externally for the capture, recording and distribution of service calls onto the helpdesk database utilising the helpdesk software.
- To capture job stories from clients effectively and write problem definitions that will provide clear instruction to engineers of the scope of the work in hand.
- Identifying the cause of problems clients call in and ensuring any health and safety issue that may impact an engineer’s ability to complete the job are captured in the job story.
- To allocate tasks to internal scheduling teams or external resource effectively
- Provide a professional, efficient and effective service delivery experience to both internal and external customers
- To achieve individual performance targets and support the team/department in achieving broader performance goals
- Produce KPI reports on a Daily/Weekly/Monthly basis
- Manage Engineer time sheets and time allocations.
- Manage Help Desk Assets.
- Assist with Contractor Attendance.
- Assist in other general duties to ensure the smooth running of the department
If you have the skills and experience above and you are up for a challenging role please send your CV to (url removed) or call (phone number removed).
