Are you seeking a role where you can utilise your customer service and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!
Responsibilities
As a member of our team, you will:
- Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the Total Loss of their vehicle.
- Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
- Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
- Promote customer satisfaction through attentive and compassionate service.
- You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.
Desirable qualifications and experience:
- Exceptional interpersonal and customer service skills.
- Proficiency in negotiation, questioning, and decision-making.
- Strong planning and analytical capabilities.
- Effective communication and confidence in managing challenging situations.
- Active listening and adaptability.
- Organisational and case management.
- Numeracy and literacy skills.
Solus is a leading body repair group in the UK wholly owned by Aviva, boasting a team of over 1000 experts across 27 locations and a track record of repairing over 700,000 vehicles in the past 15 years. We offer:
- Group income protection with access to 24/7 GP and medical advice.
- Competitive employer-matched pension contributions.
- Discounts on Aviva products and services.
- Various savings and benefits schemes.
- Discounts and schemes for electric vehicle purchases.
- Main manufacturer approvals including Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
- Award-winning services in customer service, apprenticeships, and IT systems.
- Collaboration with Thatcham for top-tier products and training.
- Flexible locations, hours, and working patterns.
- Inclusive recruitment practices for disabled applicants.
- Commitment to diversity and inclusivity.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days