Tour Administrator

Pure are pleased to be working exclusivity for a great client, who are looking for a Tour Administrator join their busy team due to growth based in Colchester.  The client specialises within the travel industry and are looking to grow their team!
 
Main Duties:

• Delivering Exceptional customer service to ensure the very highest level of satisfaction
• Establish at the outset the details of the enquiry in accordance with the processes
• Providing advice to customers on the content of itineraries and the best use of transport and accommodation available
• Overall responsibility for all issues relating to a tour, from the moment an enquiry is received
• Using a bespoke IT system as well as standard Microsoft applications to manage the operation of the tour
• Effective management of all detailed information relating to your assigned areas.Overseeing the booking of flights for specific tours within budget
• Arranging visits and presentations at schools / groups / clubsMaking sure all paperwork and supporting documentation 
• Ensuring all tours are costed within set budgets and client payments are received within agreed timeframes
• Proven experience and full understanding of delivering exceptional customer service

Essential skills Required:

• Proven experience and full understanding of delivering exceptional customer service
• Experience within the travel industry is a bonus
• Ability to resolve problems, work under pressure and meet deadlines
• A knowledge of Microsoft IT products and ability to use IT systems
• Intermediate keyboard skills
• Ability to follow procedures
• A team player.