TOUR ADVISOR

TOUR ADVISOR

We have a great opportunity to work for dynamic modern travel company in based in York! This company truly provide a 1st class journey for their customers. You will also have the advantage of working in a 5 star office environment.

WHAT'S ON OFFER

Salary: GBP20,319 with OTE GBP33,000 but guaranteedWorking hours: shift patterns are;

Mon- Friday 9-5pm

Mon-Friday 10.30-7pm

Mon-Friday 2pm-10pm

You will be expected to work some weekends, which can be from home.

Modern working environment

Pension scheme company matches contribution up to 5%

Great location - Central Office with main bus stop routes outside their front door

25 days holiday + bank holidays + option to buy or sell 3 days of holiday

Heath plan

Lots of social events

THE ROLE

• Delivering sales through the provision of world-class customer service and an affable approach to conversation with enquirers
• Generating a rapport capable of establishing and developing strong customer loyalty.
• Assisting visitors to the office by attending on-site appointments and guiding customers through the booking process in a face-to-face environment
• Achievement of sales targets by handling inbound and outbound calls in a friendly, efficient and professional manner
• Engaging with the call to provide a great customer experience and maximising the conversion of sales calls into sales
• Timely and accurate processing of orders
• Achieving monthly team and individual targets
• Actively promoting opportunities to 'up-sell' customers onto our premium products and services
• Supporting and promoting marketing initiatives

THE IDEAL PERSON

• Proven experience of working in a competitive sales and customer service environment and delivering to deadlines and targets
• Able to demonstrate an engaging and enthusiastic interest in travel
• Excellent verbal and written communication skills
• Excellent IT skills
• Strong attention to detail