Address
Salary24 Hours per week
£16,500 pro rata per annum
Based in: Covent Garden, London
Who we are:
The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. The Royal Opera House wants to share these life-changing artforms with as many people as we can, working to enrich the cultural life of the nation by growing the public enjoyment and appreciation of exceptional ballet and opera.
The role:
At the Royal Opera House, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.
We are now seeking to recruit a Tours Administrator based within the Visitor Experience team on a permanent basis. You will be required to provide proactive administrative support to the Tours team with an emphasis on responding to visitor enquiries and processing tours bookings.
What you`ll bring:
This role will suit a candidate with strong verbal and written communication skills, who can demonstrate a high level of initiative and learn quickly. You will also be able to demonstrate:
- Experience of office administration within a busy environment.
- Excellent customer service skills, with the ability to work pro-actively in a warm, friendly, and enthusiastic manner with a wide range of people, both within and outside the organization.
- Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint).
- A high level of accuracy and attention to detail, especially regarding data and spreadsheets, and the ability to work calmly and accurately under pressure.
- Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
- An understanding of the needs, priorities and working practices of a Tours department, Theatre or Front of House operation (an advantage)
We value the diversity new hires can bring to our workforce. A workingknowledge of our repertoire is not essential, but the ability to learn quickly is.
How
If this sounds like the right opportunity for you, then we`d love to hear from you. A full job description is attached below, along with the ROH information pack which includes details on what benefits we offer. If you have any access requirements for your application, please contact the ROH Recruitment Team on hr.recruitment@roh.org.uk
The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
Closing date for applications: 8am, Monday 29thJanuary 2024.
Interviews to be held the w/c 5th February 2024.
Applicants must have work authorisation for the UK. No agencies.
