Address
Salary Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary
Trainee Computer Operator Overview - Monitors the Mastercard networking environments to ensure a consistently high level of service at all times to meet established SLA's
- Troubleshoots and resolves issues
Responsibilities
- Provides routine technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies
- Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols
- Monitors and takes calls for problems, taking corrective actions to minimize customer impact
- Creates and updates internal tickets to document monitoring and recovery steps for the Mastercard Operations Command Center
- Recommends areas for network enhancements and assists with implementing basic changes within the network environment
- Supports customer interactions to provide infrastructure related services, including incident, problem, change and capacity management, and reporting activities For Service Assurance:
- Performs projects and contributes to procedures, to ensure operational readiness for OCC employees
Experiences
- Experience providing routine to moderately complex technical support and maintenance for networking technologies within the operations environment
- Demonstrates in-depth understanding of procedures and protocols, clarifying customer problems and resolving system failures according to protocols
- Successfully interacts with customers, demonstrating an understanding of customer problems and experiences
- Experience recommending basic areas for network enhancements for operational and financial value and supporting the implementation of improvements
- Participates in shift turnovers, interpreting escalated issues, and resolving open tier I and II tickets
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
