Trainee Technical Customer Service Advisor

Trainee Technical Customer Service Advisor

Basildon - Office based Monday - Friday 8-5 or 9-6 (on a rota basis)

£25,000

This is a fantastic opportunity for an enthusiastic, motivated individual with strong written and verbal communication skills who wants and is willing to learn new skills and is technically minded.

• Full training is given.

Outline of the role

• Provide customers with technical advice over the phone and via email.
• Build strong customer relationships.
• Communicate with the Sales team to assist with any technical questions from potential customers.
• Effectively resolve minor queries and escalate any complaints to the Technical Manager.

The ideal candidate

• A strong work ethic and a desire to learn are essential
• Good communication skills are crucial, written and verbal
• Microsoft office expereince
• Prior Customer Service experience will be beneficial
• Fully training is given for this role
• A technical interest will be beneficial

SC4 practices a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age, or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required to allow a fair process throughout. If interested in this role, please hit 'Apply' or contact today.