This role will be working in our clients Salisbury offices on a Hybrid working pattern (2 days at home 3 in the office) This is a 12-24 month FTC
Duties:
- Creation and roll out of eLearning for both systems and knowledge training.
- Creation and delivery of new classroom content for new starters in the Customer Service rol
- Provide adhoc training as needed
- Assist in the tracking of learners through bespoke learning paths
- Attend workshops and business meetings about the build and implementation of our clients new platform.
- Work with the Service Centre Trainers to ensure the business is ready for our clients new platform.
- Identify customer service and customer process improvement opportunities and raise them with the management team for discussion and agreement
- Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.
Experience:
- Experience of creating eLearning
- Excellent communication skills, both verbal and written
- Experience of training delivery through different methods
- Computer literate, good Microsoft Office knowledge
- Ability to analyse quality monitoring information and make recommendations
- Strong organisation skills and capacity to multitask
- Ability to tailor delivery of information to individual requirements
- Ability to work independently and use initiative