Training Sales Advisor

Training Sales Advisor

Location: Parc Nantgarw, Cardiff
Salary: GBP24,000 - GBP26,000 plus commission
Contract: Full time, Permanent
Benefits: Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.

You have experience working in sales and customer service, with a passion for guiding individuals towards their professional growth.

This is an exciting opportunity to be at the forefront of educational excellence, advising learners on training courses to elevate their skills and careers.

We are Astutis, a vibrant, growing company that puts its people first. We are part of Wilmington plc s training and education division, and if you re looking for collaboration, positivity and a sense of achievement, you ll find them all and more here.

Our team are skilled front-line sales and customer service agents.

We are recruiting for a motivated individual with excellent customer service skills, who can efficiently handle incoming customer enquiries, and engage and interact with both prospective and existing customers.

You will be working as part of a small office-based first response team, as part of a dynamic and fast-moving sales department. The team will handle all incoming enquiries, both UK and International, displaying extensive knowledge of our online, virtual and classroom learning.

Duties of the Training Sales Advisor:

• To achieve pre-determined sales targets.
• Manage incoming enquiries and support customers through phone, email, web enquiries, our online Live Chat service and WhatsApp, handling all leads promptly and efficiently.
• To ensure that all new contacts are accurately entered on the CRM and that existing contacts are amended and up to date.
• To process course bookings and ensure accuracy in data.
• To advise clients on the appropriate course for their specific needs and take action to convert enquiries from all channels into bookings.
• Following up on all enquiries in a timely and professional manner and recording all correspondence accordingly.
• To monitor competitors, market conditions and product development.
• To ensure profitability is maintained for each course as set out in company targets.
• To identify opportunities for new courses.
• To liaise with clients for Local Purchase Orders.
• To work within the systems/procedures in place with Astutis Ltd in maintaining ISO 9001:2015 accreditation.
• Address any customer complaints in a compassionate and patient manner.
• Be willing to have flexibility where needed with work hours, such as evening work and working weekends and holidays, to provide comprehensive coverage.

In order to be successful in this role you will need:

• Previous experience working in sales and customer service.
• Knowledge of the principles and practices of sales.
• Knowledge of customer service principles.
• Knowledge of basic business principles.
• Knowledge of digital sales platforms.
• A proven ability to achieve sales targets.
• To be confident in the use of Microsoft office applications.
• CRM system experience
• Excellent written and verbal communication skills
• Negotiation and persuasion skills
• The ability to plan and strategize
• Resilience and tenacity
• To be goal driven and adaptable

Before you go Find what you re looking for!

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.