Address
Form of work
SalaryGENERAL ADVICE SESSION SUPERVISOR
Responsible to the Operational Manager
Hours: 22.5 hours per week
Salary: £28,688 pro rata
Contract status: Initial fixed term contract for 1 year (possible extension)
Holiday entitlement: 32 days annual leave and public holidays (pro-rata)
Pension: Matching 5% employer’s contribution
Staff benefits package ● Employee Assistance Service ● On Demand GP ● Discounts on hundreds of retailers ● Deals for family activities and holidays Location: Based in Wellington House Barnsley. Hybrid working available after the initial qualifying probation period.
This role involves working with the Quality and Operational Manager, Project Manager and Training Officer to ensure the smooth running of the day-to-day service and to mentor and support paid staff and volunteers to maintain national Citizens Advice standards.
This will include:
● Supervising advice and gateway/triage sessions and caseworkers.
● Review/monitor the quality of case records / telephone calls/email advice of designated staff to meet quality standards and service level agreements.
● Assist the Operational Manager to undertake Quality of Advice Assessments (QAA)
● Supporting the delivery of the training and development plan along with the rest of the team.
● Ensuring referrals and bookings for projects are being properly monitored and clients are supported in a timely manner.
● Undertaking supervision leadership tasks.
● Providing statistical reports on outputs and outcomes as required by management.
● Making recommendations for staff training and development and participate in recruitment and selection activities as delegated.
● You should have 2 years current experience of advice and casework at generalist or specialist level, or 1 years experience of supervising a generalist advice session (either Citizens Advice or within a legal setting) and the ability to meet the Citizens Advice competence requirements.
For a digital application pack, job description and person specification please see Barnsley CAB website.
Closing date: Friday 29th March 2024
Interviews: Thursday 18th April 202
