Transport Administrator

We have an exciting opportunity available for a Transport Administrator tojoin our Liverpool office. You will join us on a full-time, permanent basis.  In return, you will receive a competitive salary and benefits.

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Your responsibilities as our Transport Administrator will include:

• Being a trusted and reliable first point of contact for stakeholders, for any transport-related matters.
• Building and managing strong working relationships with Customers, suppliers and internal customers.
• Managing and resolving any Transport-related issues that arise, e.g. updating customers of late and/or failed transport, co-ordinating between haulier and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders.
• Adopting a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions to any issues that may arise. 
• Proactively engaging with customers, e.g. providing quotes, managing bookings, resolving any issues (e.g. invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements.
• General transport administration, e.g. logging, monitoring and analysis of issues, bookings, costs and service levels.
• Working with our Transport systems and database, ensuring information and data is managed with high levels of accuracy and attention to detail.
• Working with customers to ensure that any charges raised are accurate and that any costs incurred are agreed and processed accordingly.              

To become our Transport Administrator, you’ll need:

• Demonstrable experience in a Customer Service and Administration based working environment, with the ability to build rapport and provide a proactive and solutions-focused service
• Experience within the Transport and Logistics industry would be great, but it is not essential.
• Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally.
• Strong Administration skills, with knowledge and experience of working with high volumes of data and information, IT Systems and bespoke software, as well as MS Office applications.  
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
• A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
• Strong analytical skills, with the ability to identify root-cause issues and propose solutions
• Flexibility in your approach, ability to respond positively and proactively to differing customer requirements

In return, we will offer our Transport Administrator:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Health plan including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Transport Administrator role, please click ‘apply’ now! We would love to hear from you!