Transport Assessor - Transport Assessments Team

What's involved with this role:
Temporary Transport Assessor - Transport Assessments Team
Reference no: Leicestershire 0008 D7C5 / 1
Pay Rate: £13.70 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 6 months
City: GLENFIELD
Hybrid working - 1 day per week in office. After initial training and induction at County Hall, able to offer flexible working hours and home working, with an expectation of coming into County Hall once a week as a minimum.
Currently experiencing a number of data issues following implementing new software and need someone who has excellent attention to detail and is able to pick up new software systems easily. The ‘transport’ element is not your usual transport logistics role, the service is related to school transport provided by the local authority and the team apply policy and assess individual transport requirements. A big part of the role will be entering and correcting data, fact finding and taking calls.
Key Responsibilities:
Ensure that the services are delivered for the benefit of the people of Leicestershire.
Maintain positive and cooperative working relationships with customers and colleagues within the team and across the service.
Ensure activities are delivered in the most efficient and effective manner as possible.
Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.
Use relevant information and/or seek new information on a child’s mainstream or Special Educational Needs education and individual circumstances to determine whether or not they are eligible for home to school transport in accordance with the policy.
Communicate assessment outcomes to parents / carers, schools, colleges and internal staff.
Maintain up to date and accurate records and assist in the development and collection of data and statistics relating to all service users.
Annual re-assessment of children’s continuing eligibility, particularly as they move from primary to secondary and secondary to FE/Sixth Form Colleges.
Responding effectively to queries from parents, schools and colleges regarding eligibility.
With senior staff, plan and manage the annual review and re-allocation of school transport in the period leading up to each autumn term.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
NVQ Level 3 or equivalent in appropriate area plus experience
Full, valid driving licence and access to a vehicle and ability to travel to locations across the County as required
Knowledge:
The need for confidentiality
Experience:
Working to tight deadlines
Negotiation with / gathering information from internal and external bodies / partners
Dealing with customers by telephone and in person including difficult conversations
Skills & Abilities:
Good analytical skills for interpreting reports
Good communication skills demonstrating tact, assertiveness and diplomacy
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
Ability to liaise empathetically and calmly with members of the public including parents and carers, and with transport providers and other external bodies, including in situations of potential conflict
Conversant in the use of Microsoft Word, Excel, Access and Outlook
Problem analysis and solving
Interpreting detailed written documents and transposing into other written formats.
Producing written reports and correspondence
ALD
1
Job Ref: Leicestershire 0008 D7C5 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.