Transport Development Support Officer

Job Title:Transport Development Support Officer
Location: Dorchester (Hybrid)
Contract Type: Temporary
Salary: £12.16 per hour

About Us
Connect2Dorset is a managed service agency owned by Dorset Council, offering temporary, contract, and interim opportunities within the Council. We operate based on our core values of ethics, trustworthiness, and care, with our profits reinvested into our Local Authority shareholders.

Day to Day Responsibilities:

· Answering calls and emails from various stakeholders such as parents, contractors, schools, and passenger assistants.

· Liaising with internal and external parties.

· Utilizing Microsoft Office, Teams, and internal software applications.

· Performing data entry tasks.

· Accessing and learning new applications as required.

· Conducting route evaluations using mapping software to assess transport suitability.

· Handling initial complaints and escalating them to senior team members when necessary.

· Maintaining accurate records of activities.

· Organizing route cover for Passenger Assistants.

Required Skills and Qualifications

· BTEC National Certificate, NVQ Level 3, or equivalents.

· Experience and knowledge within the role's responsibilities, including standards, procedures, and health & safety.

· Office experience, data analysis, IT proficiency, and Health & Safety application.

· Strong communication, deadline management, and problem-solving skills.

· Team player with numeric proficiency and adaptability, maintaining composure in varied situations and fulfilling travel requirements.

Job Types: Full-time, Temporary contract

Pay: £12.16 per hour

Expected hours: 37.00 per week

Benefits:

• Company pension
• On-site parking
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.