Transport Office Administrator

Looking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have an exciting locum opportunity for a Transport Office Administrator with UK experience to join our team.

Location: Durham

Pay rate: £14.80 per hour (assignment rate). PAYE rate £11.60.

Contract Length: 3-Months

Duties:

• Handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter onto scheduling software package
• Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc)
• Provision of statistical information through the use of the computer system
• Maintain passenger/journey records on the in-house fleet using various computer systems
• Provide the point of contact for all passengers using the various services
• Assist the Team Leader by liaising with strategic partners and stakeholders
• Provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader
• Develop a knowledge of other procedures in the section and provide cover, if necessary
• Undertake an administrative role within the TRC and other duties as required within a business support environment
• Co-operate effectively with others in the corporate working of the unit
• Respond appropriately to emergencies arising in relation to the work of the section
• Undertake such other appropriately graded duties and responsibilities which may from time to time be allocated to the post

Requirements for the Transport Office Administrator role:

• NVQ level 3 or equivalent level of qualification in a relevant subject area OR evidence of experience in a customer services environment
• Experience of dealing with members of the public
• Keyboard/IT skills
• Experience within a customer Care or Call centre environment
• Good organisational skills
• Excellent telephone/communication skills
• Knowledge of Disability issues and Disability Discrimination Act 1995
• An ability to interpret wide range of information
• Ability to converse at ease with customers and provide advice in accurate spoken English
• Commitment to the provision of quality customer service
• Reliable
• Diplomatic and tactful
• Approachable
• Confident
• An ability to work under time pressure
• Attention to detail, accuracy
• An ability to work as part of a team

This Transport Office Administrator position is advertised by Josh Clayton. If you're ready to take the next step in your career, click above to apply now.

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