Transport Operations Co-Ordinator

Job Introduction

Transport Operations Co-Ordinator           

Salary £28,800 - plus shift allowance

9-month FTC

Shift Pattern - 4 on 4 off – days and nights

Redhill

Closing date 21^st March 2024

Here at Saga, we are entering into our exciting peak season, the Transport Operations Department are seeking some extra support for 9 months!

We require 2 Transport Operation Co-ordinators to join our Operations team of experts for a 9-month contract. In this team, you will plan and deliver the transport service for all our Cruise and Tour passengers. The journeys could start from anywhere in the UK to either an overnight hotel, airport or port. We have a fleet of 130 executive vehicles supported by additional third-party affiliates. A busy day could have 1600 journeys in total!

Our customers experience from the point they leave their home to returning back again after their holiday is just as important to us. You will need to have exceptional customer service skills, a good knowledge of UK motorway networks and most importantly be able to demonstrate operational skills across various teams and services.

** Due to the nature of the role and because the operational team operates 24/7 from our offices, flexible shift patterns will be a requirement. This role will require you to usually work 4 on 4 off - rotational shift pattern, consisting of 12-hour days and nights with standard shift times of either 6am-6pm or 7am-7pm for days and 6pm-6am or 7pm-7am for nights**

Role Responsibility

Working as a Transport Operation Co-Ordinator, you will be accountable for the following tasks;

• Resolving transport related queries which could be due to a wide range of circumstances; itinerary changes, travel delays, breakdowns, weather related issues or even road traffic accidents.
• Assist with queries from customers, drivers, 3rd parties, workshop and internal departments via phone or email.
• Resolve potential service failures, identifying root cause and recommending corrective action to the relevant parties.
• Work closely with Airport Services and the Duty Office to ensure timely collection and delivery of clients.
• Arrange vehicle changes between drivers ensuring full documentation for licencing, service of vehicles and repairs are logged.

The Ideal Candidate

This is a unique and rare opportunity in the Travel Industry. Candidates wishing to apply will need to be able to work 4 on 4 off and be comfortable working nights on rotation.  

You will also need to demonstrate the following skills and experience;  

• Hold a UK drivers’ licence and be located close to Redhill.
• Have previously worked in a similar role such as Transport Planner / Fleet Controller / Transport Co-Ordinator.
• Can demonstrate excellent communication skills and be naturally customer focussed.    
• Works well under pressure and remains focussed on the level of service.  
• Can efficiently manage time to ensure smooth service delivery.
• Excellent attention to detail and able to work well in a team.
• Have a professional mind set and work with initiative.
• IT literate – able to update systems and have a good knowledge of MS Excel.

Desirable;

• Excellent geographical knowledge of the UK and UK motorway system.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.  

• Our working week is 38.5 hours, nights worked has a shift allowance scheme.
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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