Transport Platform Consumer Product Owner

End Date
Friday 22 March 2024
Salary Range
£0 - £0
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
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Job Description
JOB TITLE: Transport Platform Consumer Product Owner
SALARY: £101,932 - £119,920
LOCATION(S): Cardiff
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time, at one of our office sites
Motivated by the opportunity to be part of something truly exciting? Then this high profile role could be for you!
About this opportunity
If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.
As one of the UK’s largest vehicle-funding companies (over 1.1m vehicles on the road are funded or leased by us), we’re using our size and influence to lead the charge to accelerate the transition to sustainable transport and are now responsible for funding 1 in 8 Electric Vehicles on UK roads.
Through our three specialist Brands - Black Horse, Lex Autolease and Tusker - we’ve created one of the industry’s broadest customer propositions, enabling us to massively increase the accessibility and affordability of greener vehicles. However, providing access to funding is one thing; to truly drive the sustainability agenda and achieve net zero, we need to collaborate with industry, government and partners, whilst educating, empowering and engaging customers to accelerate the transition to Electric Vehicles.
We're looking for a Lead Product Owner for the Consumer Lab to join our team. Someone who is future focused, able to inspire others through integrity and collaboration, demonstrating an inclusive approach. You'll build teams with skills aligned to our Group Strategy and purpose creating new and better ways to change at pace.
In this senior leadership role, you’ll be responsible for defining the Product Vision for personal customers, shaping and delivering a backlog of simple & complex customer focused journey changes and proposition enhancements which enable the Transport Growth strategy through leading cross-functional, agile delivery teams.
Key responsibilities:

• Supports development of Platform and Lab Outcomes and Key Results (OKRs) and provides product lifecycle performance and benefits realisation data.
  
• Understanding end customer and partner needs to enable the development of commercially attractive propositions, journeys and services
  
• Inputs into business strategy, customer plan and the technology roadmap as required
  
• Shapes the overall Product vision and owns the Product roadmap.
  
• Defines and prioritises Platform epics, features and stories which support and enables an enduring Product strategy
  
• Accountable for overseeing product change governance, compliance with Group policies and business readiness activities
  
• Building a capable team while investing in colleagues skills and development
  
• A visible leader in the Platform with line management responsibilities for Product Owners and cross-functional teams
  
• Leads a team that deliver ongoing quality improvements to the products that supports delivery of the platform OKRs
  
• Delivering within budget and using resources effectively to provide the best value propositions for customers and Lloyds Banking Group.
  

Why Lloyds Banking Group
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too
What you’ll need

• Product Ownership - Accountable for shaping and delivering the platform backlog through leading cross functional teams to deliver simple and complex technology changes to its products and services. Ensures quality performance and innovation to deliver successful products.
  
• Agile - Passionate about using tools and technology which enables Agile Ways of Working. A strong collaborator willing to share and voice ideas to bring consensus around method and approach.
  
• Design Thinking - Coaches and supports the use of Design Thinking tools and techniques to help shape the strategic direction. Experience of using prototypes to bring new concepts to life & test quickly with users to learn.
  
• Stakeholder Management - Manages internal and external stakeholder expectations, quickly establishing credibility and fostering trust and ongoing collaboration. Anticipates and mitigates conflict and shapes stakeholder views to gain long-term commitment to current and potential future change.
  
• Communication skills - A consistent track record to effectively communicate ideas, proposals, issues and implications through impactful storytelling. Simplifies messages into clear, concise communications that colleagues and senior leaders can understand, gaining advocacy and co-operation to enable a successful outcome.
  
• Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customer and partner’s needs and uses customer insight to present targeted, integrated, and outcome-focused solutions and opportunities. An innovative thinker, you can empathise with our customers & colleagues to define the long-term product vision and ideate to drive innovation.
  
• Leadership & Culture - As a visible leader, you'll build an inclusive, collaborative team culture, ensuring every colleague can be at their best to deliver our strategy. Curiosity with a real passion for, and dedication to, growth and developing themselves and their teams. You'll maximise individual performance levels of team members through deep listening, situational judgement and active coaching to provide appropriate direction, judgement, training and development.
  
• Transport and/or customer domain knowledge - Has knowledge and experience of the Automotive sector or direct experience of building great B2B2C propositions for personal customers and/or strategic partners. Understands key industry trends, competitor assessment and how technology can be used to deliver value for our customers.
  

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.