Main Responsibilities:
Assist the team to accurately and completely process online and traditional ticketing/fulfillment requests, back office error corrections, and non-refundable tracking.
Identify and learn how to use the appropriate BCD Travel tools and systems to complete requests
Learn and enhance knowledge of the various travel industries supported (air, car, hotel, etc.)
Assist the team to use all available resources (knowledge resources, unused tickets, etc.)
Handles additional tasks as assigned
Company Benefits:
PMI and Dental after 2 years.
Benefits portal which includes Employee Assistance Programme, discounts through shops, healthcash plan, 23 days holiday, 10 days sickness after probation.
Training
Level 3 Travel Consultant apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Qualifications required
A minimum of 5 x GCSEs including maths
& English Grade C/4 or above – desirable
A Levels or
equivalent - desirable
Skills required
Proficiency
in Microsoft Office applications
Communication skill
Take
direction and work well with others
Change
productively and to handle other tasks as assigned
Prospects
Upon successful completion of the apprenticeship there will be the opportunity to progress further to become a Business Travel Consultant/Senior Business Travel Consultant
Qualification / Standard : ST0340 Travel consultant
Duration 15 months