Travel Customer Care Executive

Are you looking for a role that will combine your travel expertise with your passion for Customer Care? If so, we have a fantastic opportunity for you to join a leading online travel organisation as a Travel Customer Care Executive.
Joining our client’s growing Chester based team (hybrid option available after probation), successful candidates will be passionate about delivering exceptional levels of customer service and enjoy working in a fast-paced environment where hard work is rewarded. You’ll use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.
In return, our client can offer a competitive salary of up to £25k plus excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online.
Role of Travel Customer Care Executive:
* Prioritise and action E-mails effectively
* Action daily booking queues
* Chase relevant suppliers for documentation/confirmation
* Check and update documentation for specialist bookings
* Effectively manage and resolve escalated issues
* Crisis situations support
* Handle incoming calls from Agents regarding documentation and Admin queries
* Investigate booking anomalies and irregularities
* Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements
Skills required for the role:
* Customer service experience
* Travel industry experience would be an advantage
* Excellent telephone manner
* Skilful with Microsoft Office (Word / Excel)
* Great attention to detail and accuracy
* Ability to organise, prioritise and manage own workload efficiently to tight deadlines
* Experience in dealing with conflict resolution
* A flexible and adaptable approach to work
If you’re interested in learning more about this Travel Customer Care Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!
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