We are seeking a Travel & Expense Specialist within our Source to Pay (S2P) Team to help scale travel and events. This will be a fast paced and dynamic role that works closely with our stakeholders, legal, and finance teams to:
- Manage travel, expense, and procurement functions, driving automation, and implementing best-in-class processes.
- Analyze data to derive actionable insights and implement improvements.
Grow your career and skill set by streamlining processes, enforcing policies, and fostering collaboration. The specialist plays a vital role in optimizing operations and driving efficiency within the organization.
This is a remote role (within Ireland) on a 12 month contract.
Role Responsibilities:
Travel, Events, Expenses (80%):
Triage & Resolve Ticketing System Requests
- Prioritize and process tickets to meet defined SLAs
- Maintain accuracy in documentation and reporting
- Utilize automated tools to streamline
- Collaborate cross-functionally to address complex issues with timely resolutions
- Proactively identify and implement improvements to the end user experience
Enforce Travel & Expense Policy
- Monitor and enforce compliance with T&E policies, identifying and addressing instances of non-compliance through education, training, and corrective action as necessary
- Provide training and support to employees on policies, procedures, and systems to ensure understanding and compliance
- Support internal & external audits to ensure adherence to established policies
Manage TMC related Travel Requests
- Process guest invitations, group travel, VIP traveler intake, delegations
- Execute business travel-related documentation: payments, itineraries, visas, medical, legal forms, etc.
Support Offsite & Event Planning
- Monitor hotel room blocks and end-to-end event activity tasks: contracts, purchase orders, deposits, payments, attendee rosters, etc.
- Partner with the Travel Manager, offsite, and events teams to optimize processes
Review & reconcile P-card Payments
- Conduct reviews of P-card payment requests for accuracy and policy compliance
- Reconcile expenses with supporting documentation to ensure proper financial tracking
- Identify and address discrepancies in a timely manner
Audit Travel
- Review Concur and Uber transactions against T&E Policy
- Identify discrepancies and policy violations via audits
- Implement controls to address and rectify discrepancies
Onboard/Exit Employees
- Facilitate a smooth onboarding experience related to T&E functions
- Manage T&E processes during employee exits to ensure policy compliance and timely resolution
Maintain Credit Cards
- Manage credit card processes, including issuance and maintenance
- Ensure timely updates and adherence to credit card policies
- Conduct reviews of credit card transactions to identify trends and areas for improvement
Procurement (10%):
Enforce Procurement Policy
- Support compliance of the procurement policy
- Support internal audits to ensure adherence to established policies
Manage Suppliers
- Initiate and execute supplier
- Manage the supplier onboarding process into the Oracle Fusion ERP system
- Collaborate to facilitate 3rd Party Risk Assessments and Security reviews via ServiceNow
Manage Purchases
- Manage Purchasing module activity: submission and approval of purchase requisitions, change orders, etc.
- Collaborate with the Accounts Payable to address invoicing, receiving, payments, and PO issues affecting S2P processes
Administer Contracts
- Handle contract agreements: SOWs, order forms, and sponsorship agreements
- Update contract records, ensuring accuracy and completeness
Transformation (10%):
Implement Automation
- Identify opportunities & ensure integration of automated systems in S2P, primarily Travel.
- Drive transformation projects in alignment with team goals.
- Communicate progress, challenges, and outcomes.
Analyze Insights
- Analyze data to derive actionable insights for T&E
- Summarize insights in concise and actionable reports for strategic decision-making
- Benchmark against industry leaders to maintain a best-in-class environment
Role Requirements:
Work Experience:
- Travel program administration
- Contract review experience
- Project management skills
- Data analysis and tool proficiency
- Adaptability and continuous learning
- Advanced written and verbal communication skills.
Educational Qualifications:
- Bachelor's degree in business, supply chain, or a quantitative field preferred.
- Alternatively, 4+ years of proven experience in Travel Operations.
Must Haves:
- Two to five years of travel and analytical experience
- Ticketing systems proficiency
- Experience with T&E tools (especially TMC)
- Strong written/verbal communication skills
- Qualitative and quantitative analytical skills
- Intermediate/Advanced Excel and Alteryx skills
- Cross-functional collaboration
- Critical thinking skills
- Managing multiple work streams in dynamic environments
Applications/Systems supported in role:
- Ticketing & Issue Resolution: ServiceNow
- Travel Management: Navan, Oversee, Everbridge
- Credit Card Management: Conferma, BOA Gram
- Expense Management: Concur, Forma
- Business Management: G-Suite (Email, Spreadsheet, Slides, Forms), Slack, Zoom, UIPath
- Dropbox Applications: Dropbox, Paper, Capture, Dropbox Sign, DocSend, Dropbox Dash
- Business Analytics: Oracle Analytics Cloud, Tableau, Alteryx
- Procurement & Sourcing: ScoutRFP, Globality; ERP: Oracle Fusion/Cloud (Procurement, AP, Reports & Analytics)
Note: Please apply only if you are currently in Ireland and eligible to work full-time in Ireland **Only shortlisted candidates will be contacted