Travel Safety Officer

We have an exciting opportunity to join our team.
Do you want a sense of being included in a family-run business, then this is the job for you.
Whats included:
*Inductions and training
*Company pension
*Supportive management team
*Double pay on statutory and bank holidays
*Uniform provided free of charge.
*24-hour control room for support
What you need:
SIA Licence
Ability to get to the site with no restrictions
Positive mindset
Ability to deal with challenging situations.
The ability to follow procedures.
Excellent communication skills both verbal and written.
Know how to or be willing to learn how to complete logbooks.
Smart appearance with excellent hygiene
To be reliable with excellent time-management skills
Your role as Travel Safety Officer will be:
To be present on stations, trains, identified locations and defined areas to deter crime, trespass & antisocial behaviour. Static & Mobile teams will be deployed in pairs. Travel passes will be issued as you will be required to travel between different locations in this area.
Responding to any incidents, emergencies & report incidents to Route Control & British Transport Police.
During patrols, identifying and verbally engaging with distressed and vulnerable people and, if possible, help them to a position of safety and then complete a handover to station staff and/or British Transport Police
The teams will be endeavouring to reduce inappropriate behaviour on and around the train stations & trains also dealing with members of the public acting inappropriately next to the train tracks.
The teams will be endeavouring to reduce trespass, fare evasion & suicidal incidents, whilst providing excellent customer service and a high visibility presence to provide greater customer & staff confidence.
Staff need to have excellent communication skills and be conversant in radio protocol.
Able to remain calm in challenging situations.
Knowledge of Microsoft Office would be desirable.