Triage Officer

Housing Options Triage Officer

Salary from GBP24,201 to GBP26,373 pa depending on skills and experiencePermanent - full time 37 hours per week

Our Housing Options Team play a pivotal role by advising individuals and families who are in need of assistance with housing. This includes those who are either at risk of losing their homes or already homeless.

Primarily you will be assisting the team in providing an excellent front line service. This will involve providing the first point of contact for members of the public in housing need, including administrative and telephone and front line support, along with coordinate the work flow and allocation of new approaches to the Housing Options Team

In addition you will be providing members of the public with expert, professional, comprehensive advice and information on all aspects of housing, along with:

• Ensure that records of all communications with customers are accurately recorded.
• Carrying out casework investigations either via letter, e mail of telephone on behalf of Housing Options Officers, recording all information obtained carefully and accurately
• Maintaining detailed records and use these to report statistics.

In order to be competent in this role the successful post holder will have practical working knowledge of housing and homelessness legislation, and have the ability to converse at ease with customers adapting communication style to suit differing audiences.

For an informal discussion about the role please contact Sylvia Roberts, Housing Operations Manager

If you are interested in this role then please apply now click below. as we are currently shortlisting and interviewing. Alternatively you can find this job on the jobs page of our website

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications from the Armed Forces Community