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Salary Position Summary:
- To proactively manage Environmental Claims providing excellent service to clients and their customers
- Accurately and promptly accept and process new instructions as far as competently possible.
- Support adjusters and consultants by providing collaborative approach to Crawford Environmental Claims and ensure claims are completed to a high standard and high levels of customer service
- Customer focused
- Provide quality service to both internal and external customers
- Work with colleagues throughout the business
- Respond to daily workloads as dictated by customer requirements
- Make sure KPI’s and SLA’s are met
- Handle and co-ordinate complaints and compliments
- Achievement of targets
- Competent use of technology
- Property insurance claims experience preferrable but not essential
- Excellent customer service, organisational & communication skills
- Team player
- IT skills
- Customer service experience
- Accurately input data
- Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments.
- Dealing with telephone queries, day to day within agreed service criteria.
- Seek new opportunities to “sell” to existing and new clients.
- Processing invoices, both interim and finals, referring where necessary.
- Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
- Dealing with and liaising with insurers and policy holders as appropriate.
- Ensure work is prioritised effectively.
- Contribute to the productivity targets through the effective planning and allocation of new and existing instructions.
- Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
- Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
- Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities
- Maintain awareness of Business Continuity programme and role within it
- Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative
- Actively seek to develop oneself and take responsibility for your own training and development
- Delivers cost efficiency in all activities.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Builds and maintains positive relationships within and across teams.
- Seeks feedback and invests time in their own self development both technically and behaviourally
- Ability to work on own initiative
- Ability to demonstrate attention to detail
- Ability to work as an individual and as part of a team
- Excellent customer service and communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
