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SalaryJob Title: UPS Field Service Engineer
Location: London, South East UK
Please note that possession of a valid UK driving license is a mandatory requirement for this role, as it involves frequent travel and client visits.
Mission/Summary:
As an original equipment manufacturer of critical power products, the position will be accountable for working within critical power environments for large organisations, across a wide customer base, demonstrating excellent communication and complete ownership of given tasks. These tasks will include commissioning and start-up on new installed equipment, maintenance, service, and repair activities on a variety of different UPS solutions.
Product training will be given in our academy and access to internal software and applications, you will be expected to utilise technical literature including schematic diagrams, service and maintenance manuals and installation guidelines to complete works to a high standard, following process and working within a team environment covering emergency call out.
The main departments you will be working with are: Service coordination, Technical support, Project manager and account teams etc. You will be required to manage onsite activities and supervise installation contractors to ensure best practice.
This position is responsible to provide professional services for Schneider Electric customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform Field Service duties on Schneider Electric‘s complete range of electrical distribution products and solutions.
Key Responsibilities:
- Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric Secure Power UPS equipment.
- Participate and lead in proactive team efforts to achieve departmental and company goals.
- Perform consulting services at customer site as well as over the phone.
- Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
- Document all required information for each site visit performed.
- Manage installation projects as well as unit replacement when necessary.
- Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
- Educate Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric.
- Must comply with all safety policies, practices, procedures, and cybersecurity
- 7x24 Field Service availability when assigned
Skills and Attributes:
- 2-5 years’ experience within UPS industry or similar.
- Professional technical bachelor or equivalent by experience
- In-depth knowledge of electricity/electronics principles and codes
- Strong and demonstrable customer skills
- Very good knowledge of MS Office and being computer literate
- Good understanding of Schneider Electric
- An entrepreneur who is flexible and has a positive attitude.
- Excellent listening & communication skills, ability to influence others and to build strong business networks up to VP level
- Proactive and open-minded personality with passion to work
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
What we offer you:
Apply now:
About Our Company:
€25.7bn global revenue
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
