Address
Form of workHow you'll make a difference
As part of a highly skilled, friendly and supportive team, you will make a difference by working across a variety of digital communication channels, designing and delivering clear, accessible and accurate content. You will support the team to update and improve the council’s website, working closely with our content designers, user researcher, as well as other departments to ensure clear, well structured and accessible content that meets user-needs is published on time.
You will make a difference by championing a user-Centred Design approach and digital excellence across our council.
What you will be doing?
- It will be your responsibility in maintaining and updating the council’s public website and other websites and portals, adopting and advocating the council’s user-focused approach to website content design
- You will ensure web and digital content meets the latest accessibility regulations
- You will use tools such as Siteimprove and Google Analytics to measure and analyse the performance and quality assurance of websites and digital campaigns.
- Daily, you will coordinate incoming work for the User-centred Design team, managing the User-centred Design inbox and ensuring internal clients understand and follow our required processes.
- Within the service you will deliver digital marketing: following best practice approaches to plan, target, measure, refine and report on digital marketing activity across a range of channels including email marketing, organic and paid social media and digital advertising.
- Occasionally you will be required to monitor social media channels, following process to respond appropriately to questions, requests and complaints.
- You will measure performance of websites and digital campaigns, using appropriate tools to gather and interpret data.
- We will require you to establish good working relationships, communicate changes and developments in policy to customers and ensure that procedures and systems are updated.
What we need from you
- It is essential that you have experience of writing and organising clear accessible website content for large, high profile, public-facing websites, based on user needs and following a corporate style guide for a range of audiences and purposes with a keen understanding of plain English
- We will require you to have experience of using content management systems, email marketing platforms and social media sites in a professional context with experience of delivering targeted digital marketing campaigns and reporting on usage of websites and other digital channels
- You will have excellent interpersonal skills and maintain effective working relationships at all levels and able to explain new ideas and communicate complex processes to non-technical audiences
How a career at South Gloucestershire Council is different
- We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
- As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re providing essential services across our internal network to ensure we can fully support our community.
- We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
For further information please contact Simon Williams, User-centred Design Manager ([email protected] or 01454 868949)
