Ux Manager

We are seeking a talented and experienced UX/UI Manager to join our dynamic team. The ideal candidate will be passionate about creating intuitive and visually appealing user experiences, driving the overall design strategy, and managing a team of UX/UI designers. As the UX/UI Manager, you will play a key role in shaping the user experience of our products, ensuring they meet the highest standards of usability and design.

Within month 1

• Introduction to the team, our process, the Selfridges brand, and our design philosophy
• Collaborate with various product squads on your first projects, & begin planning future ones
• Immerse yourself in our business processes and build an understanding of how our teams operate

Within 6 months

• Work on underlying features that will directly affect the Selfridges customer
• Present designs for review and iterate through rounds of feedback
• Optimise your work through user testing, user & stakeholder feedback, & exploration
• Support & drive delivery of the product team strategy
• Help refine our overall visual aesthetic, setting the standard for the rest of the team
• Oversee planning within the UX team, using ways of working to improve team efficiencies & enable team member growth
• Flesh out & begin to work towards your personal development plan

Within 12 months

• A deep understanding of both the Selfridges brand & the product team’s overall strategy
• Drive a project from start to finish, managing stakeholders’ expectations & delivering to timelines
• Share your experience with members of the team, coaching & mentoring on a regular basis
• Take in & promote the wider product strategy, supporting the team to implement consistent design thinking across our product roadmap
• Proactively troubleshoot UX issues on our digital platforms, & support in defining where they sit with the wider strategic objectives
• Have had a major impact in developing the Selfridges digital product offering
• Champion the Selfridges values & deliver against these as part of both your long and short term projects

The Ideal Candidate

What you will bring to Selfridges

Direction and Team Management:

• Spearhead and inspire a team of UX/UI designers, fostering a collaborative and innovative work environment.
• Provide mentorship, guidance, and support to team members, encouraging professional growth and development.
• Develop and execute a comprehensive design strategy aligned with the overall business goals and user needs.
• Stay abreast of industry trends, emerging technologies, and design principles to drive continuous improvement in design processes.

User Research and Analysis:

• Conduct user research to understand user behaviours, needs, and pain points.
• Study data and feedback to inform design choices and improve the overall user experience.

Prototyping and Wireframing:

• Oversee the creation of wireframes, prototypes, and design mock-ups that effectively communicate the design vision.
• Collaborate with cross-functional teams to gather feedback and iterate on designs.

Usability Testing:

• Plan and conduct usability testing to validate design choices and identify areas for improvement.
• Utilize insights from testing to refine and enhance the user experience.

Collaboration with Cross-Functional Teams:

• Collaborate closely with product managers, developers, and other stakeholders to ensure a seamless integration of design into the development process.
• Communicate design concepts and rationale effectively to diverse audiences.

Quality Assurance:

• Ensure the highest quality standards in design deliverables, adhering to brand guidelines and design principles.
• Conduct regular design reviews to maintain consistency and excellence across products.

About the Company

Rewards and benefits

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

Generous annual leave that increases with length of service

Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations

Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

Defined pension contribution scheme

Generous bonus and/or commission scheme

Enviable team member discount including sale previews and double discount days

Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

Subsidised gym memberships

A sustainable car salary sacrifice scheme (subject to eligibility criteria)

Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

Access to a wide range of training programmes to help your career development

Read on to find out how you can play yourpart in Reinventing Retail…

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

To ensure every feels welcome, we offer supportat every stage of the application and interview process. Should you need it, please let your recruitment contact know andthey will be more than happy to help.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.