Ux Researcher

About us:

Synechron is a self-funded, leading digital transformation Consulting firm focused on the financial services industry working to accelerate digital initiatives for Banks, Asset Managers and Insurance. We achieve this by providing our clients with innovative solutions that solve their most complex business challenges and combining Synechron’s unique, end-to-end Digital, Business Consulting, and Technology services. Headquartered in New York, we boast 17 offices globally, with over 14,000 team members.

Job description:

As a Senior UX Researcher you’ll be key to the development of our clients digital products. Working in concert with Product and Engineering partners and UX Design colleagues, you’ll be applying your skills and experience to generate and leverage a wide variety of research methods, testing, metrics and insights to ensure design and product direction is based firmly on solid a foundation of research.

Responsibilities

• Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
• Design and execute research studies that follow research best practices and methodologies
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
• Collaborate and share research findings and insights across the organization
• Provide guidance and rigor around research methodologies and best practices
• Define relevant metrics for benchmarking and measurement of journeys
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
• Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
• Mentor user researchers and designers doing research to grow and scale research capabilities
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Apply a positive and constructive attitude to all feedback.
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
• Keep up to date with the latest UX practices, innovations, and tools.
• Help to support new UX starters in the team.
• Participate in the wider UX community of practice.

• 5-10 years of relevant UX Research experience
• Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages
• Experience leading and conducting generative and evaluative user research
• Ability to lead workshops relating to UX Research both in-person & remote
• Creative problem solver comfortable dealing with uncertainty
• Self-starter with the ability to define goals and strategies
• Able to combine strategic thinking with pragmatism without sacrificing quality
• Proactive and positive attitude, with strong attention to detail & analytical skills
• Outstanding written and oral communication skills
• Significant experience working with senior stakeholders and engineers
• Familiarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics
• Bachelor’s/University degree


Desirable Skills, Experience and Competencies

• Experience in e-commerce/Internet/mobile space
• Experience with agile methodology
• Financial services industry and commercial banking experience
• Master’s degree

Location

This hire would need to be in the office when required, this will be at River House, near the City center. The hire will need to be prepared at stages to come into the office 2-3 days per week.

Awards:

2022: Voted in Top 25 Best Companies to Work for (Business Intelligence Group)

2021: Winners of Gold Globee Award Honouring Employer Excellence for Career Growth, Development & Training (2021 Business Excellence Awards)

2021: Synechron Recognized Silver Level Awards for COVID-19 Support Strategy

2020: Winners of ‘Team of the Year’ Award (US FinTech Awards 2021)

2020: Synechron Finlabs Wins Gold Stevie Award (2020 Asia-Pacific Stevie Awards)

Benefits Include (not limited to):

Competitive Compensation / Flexible Working / min 5% Matched Contributary Pension / Work Abroad Options / 25 days leave / Extensive Training Opportunities to Upskill / Bupa Health + Extra Health Cover

Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.