UX Writing Lead

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide.

We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package.

his includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

The UX writing team sits within Experience Design area and is responsible for managing HSBC’s content on multiple platforms for Wealth and Personal Banking (WPB) globally. The team support a Global market creating content across apps and online with a multi-language coverage.

Responsibilities

•    Lead collaboration with our Experience Design team, Product and Analysis teams to create clear, consistent, and market-leading content for our products and features.
•    Drive production of high-quality and accurate copy across digital and social channels for products and services
•    Work across a variety of projects, ensuring adequate and appropriate prioritisation and communicate effectively with stakeholders at a local, regional and global level
•    Ensure all content presents an accurate overview of brand and is aligned to brand guidelines/tone etc. 
•    Manage a small team of UX Writers, being people focused rather than task focused.

Experience

•    Experience of User Centred Design methodology and its practical implementation and ideally across multi-channel content creation such as web, mobile and tablet.
•    Experience and knowledge of delivering digital best practice in areas such as content management and accessibility is advantageous.
•    People experience in customer focused organisations, in disciplines such as Digital, Design or product management, with leadership skills motivating and inspiring others to excel.
•    Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities, including the ability to communicate technical issues, resolve differences and influence stakeholders.
•    Familiar with the use of tools including Confluence, JIRA or Adobe Experience Manager and strong communication skills, both written and verbal, to explain complex or technical issues.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500